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Our Services

Technical Support & Maintenance

These requests typically involve issues that need to be resolved to ensure smooth operation of IT services. They can include: Hardware Repairs: Issues with computers, printers, or other equipment.
Software Updates: Requests to update software applications or operating systems.
System Performance: Problems like slow performance or system crashes. User Access Issues: Problems with user accounts, permissions, or logins.

Network & Insfrastracture

Network Requests Network requests focus on connectivity and network-related services. Common requests include: Network Connectivity Issues: Problems connecting to Wi-Fi or local networks. VPN Setup: Requests to set up or troubleshoot Virtual Private Networks. Firewall Configurations: Adjustments to network security settings. Network Hardware Installation: Requests for installing routers, switches, or access points.

Software Developement

These requests involve the installation and configuration of software applications. They can include: New Software development: Requests to develop new applications or tools. License Management: Handling software licenses and renewals. Configuration: Setting up software according to user needs or organizational standards. Training Requests: Asking for training on new software tools.

System Administration

Domain Request for Installing the Specific System of the university so Desired Domain Name: The specific domain name being requested. Purpose: Reason for the domain (e.g., new project, website, application). Duration: How long the domain is needed (e.g., one year, multi-year). Registrar Information: If applicable, details about the registrar being used

E-Learning & Digital Literacy

Domain Request for Installing the Specific System of the university so Desired Domain Name: The specific domain name being requested.
Purpose: Reason for the domain (e.g., new project, website, application).
Duration: How long the domain is needed (e.g., one year, multi-year).
Registrar Information: If applicable, details about the registrar being used

Training & Consultancy

Domain Request for Installing the Specific System of the university so Desired Domain Name: The specific domain name being requested.
Purpose: Reason for the domain (e.g., new project, website, application).
Duration: How long the domain is needed (e.g., one year, multi-year).
Registrar Information: If applicable, details about the registrar being used

Contact Persons

ICT Directorate Director

Lijalem Megibaru

Phone: 0913485519
Email: lijalemegibaru@gmail.com

Maintenance Team Leader

Gashaw Adane (Team Leader)

Phone: 0913577797
Email: gaad.dmuict@gmail.com

Network Team Leader

Belayneh Mamo

Phone: 0913199115
Email: belaynehmamo@gmail.com

Software Development Team Leader

Getachew Kumie

Phone: 0912400524
Email: getachewkumie@gmail.com

System Adminstrator Team Leader

Nigstie Abebe

Phone: 0978401414

Teaching Learning Team Leader

Tsehaynesh Getachew

Phone: 0913087683
Email: Tsehaynesh@gmail.com

Infrastructure Team Leader

Gizachew Yayeh

Phone: 0910178432



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