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Helpful Tips from ICT Directorate

  Check Your Cables

Before reporting a network issue, ensure all network cables are securely connected to both your device and the wall jack. A loose cable is a common cause of connectivity problems.

  Restart Your Router/Switch

A simple restart can resolve many temporary network glitches. Unplug your router or network switch for 10 seconds, then plug it back in and wait for it to reconnect.

  Secure Wi-Fi Passwords

Always use a strong, unique password for your wireless network to prevent unauthorized access. Change your passwords regularly to maintain security.

  Regular Software Updates

Keep your operating system and all applications up to date. Updates often include critical security patches and performance improvements that prevent future issues.

  Clear Disk Space

Regularly clean unnecessary files from your hard drive to improve system speed. Use built-in tools like Disk Cleanup or third-party cleaners to free up space.

  Run Virus Scans

Perform a full system scan with your antivirus software at least once a week. This helps detect and remove malicious software that can harm your device and data.

  Account Management

Use your official domain credentials for all university services. Report any suspicious activity or forgotten passwords to the ICT Directorate immediately.

  Password Strength

Create strong, complex passwords that are difficult to guess. Avoid using personal information and try to include a mix of uppercase letters, numbers, and symbols.

  Phishing Awareness

Be cautious of emails that ask for your domain password or personal information. The ICT Directorate will never ask for your password via email.

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